1.
PROTECTION
ONE IS COMMITTED TO YOUR PRIVACY
As a respected provider of security products and services,
Protection One and its affiliated companies ("Protection
One") especially recognize that the trust of our customers and Web
visitors depends, in part, on our sensitivity to and protection of your privacy.
2.
SCOPE
OF THIS POLICY
This policy identifies the types of information about you we
collect, how we use it, and the steps we take to protect it. The primary focus
of this policy is the protection of non-public information that identifies or
is associated with the identities of our customers or Web visitors. Such
information is referred to as personal identifying information" or PII.
Protection One affiliated companies means Protection One, Inc. and its subsidiary and affiliated entities, including Protection One Alarm Monitoring, Inc., Network Multi-Family Security Corporation and Security Monitoring Services, Inc.
This policy does not apply to companies other than Protection
One or its affiliated companies ("third parties"), including third
parties that have licensed the Protection One brand for use with their own
products or services. In these situations, you will be subject to third party
privacy policies.
Also, when you sign up for certain Protection One-offered
services, you may be asked to agree to additional privacy policies that address
privacy practices specific to those services. For example, should you subscribe
to Protection Ones AlwaysP1SM
services, you may become subject to different or additional privacy policies.
This policy addresses the privacy of Protection One
residential customers and visitors to our Web site from within the United
States.
3.
INFORMATION
WE COLLECT AND HOW WE USE IT
We collect PII regarding our customers, including information you
provide us, information we collect during and in connection with our
relationship with you, and information we obtain from other sources. Examples
include:
Your name, address, telephone number and e-mail
address
Your billing, payment, usage, credit and
transaction information (including credit card numbers, account numbers and/or
social security number)
Information regarding the use of your alarm
system products and services
Various demographic information about you.
Occasionally, Protection One may enter into affinity
relationships with third parties to jointly market products and services to our
respective customers and customer prospects. In such circumstances, we may
obtain the foregoing information and other PII from our affinity partners.
In addition, we may also collect personal identifying
information that visitors to our Web site provide to us (e.g., name, address,
telephone number, e-mail address) when visiting our Web sites.
We use the PII of our customers to provide our products and
services, determine the credit standing of our customers at the time of sale, submit
invoices, obtain payment and resolve customer issues, and, generally, to
enhance our customers experience with us. We also use customer and Web visitor
PII to develop, market and sell new or additional products and services.
We may aggregate the PII of customers and/or Web visitors to
produce data about a group or category of services, customers or Web visitors,
for the purpose of analyzing and enhancing our products, services and customer
service. Such aggregated data, however, will not contain any PII regarding any
customer or Web visitor.
4.
DISCLOSURE
TO THIRD PARTIES
Except as set forth in this section, we
do not provide your PII to third parties without your consent.
We may disclose your PII to third parties without your consent
in order to enable us to provide you our products and services. For example, we
may disclose certain PII without your consent to third parties who perform
functions or services on our behalf, such as our authorized subcontractors and
others who we have engaged to market and sell our products and services, and
third parties who provide consulting, data processing, analysis and advertising
services.
In addition, we may provide PII to third parties (including
credit bureaus or collection agencies) without your consent:
To obtain payment for our products and services
or to enforce our customer agreements, or otherwise to protect or enforce our
rights.
To comply with court orders, subpoenas, or other
legal or regulatory requirements.
To notify a responsible governmental entity or
other emergency responder in the event of an activation of your alarm system,
or otherwise in accordance with our customer agreements.
In addition, we may provide certain PII, and information
regarding the products and services you purchase from Protection One, to our
affinity partners and other third parties with whom we have established
relationships, in order to market and sell products and services offered by Protection
One and/or such affinity partners, or to enhance such offerings.
As your alarm service provider, whenever we provide your PII to third parties, we require that
they protect it consistent with this policy and do not allow them to use such
information for any purposes other than as provided in this policy. In the ordinary course of our business, we may sell (or buy) businesses or assets, including alarm accounts. In transactions such as these, your PII may be one of the transferred business assets. After any sale or assignment of your account, your PII will become subject to any privacy policies maintained by the buyer of your account.
5.
ONLINE
INFORMATION
Web usage information
When you visit our Web sites, we may collect certain
information regarding your visit. For example, we may automatically obtain your
internet IP address, information about your Web browser and computer operating
system, and the Web page from which the your browser entered our Web site. In
addition, primarily through the use of cookies (described below) we may
collect other Web usage information, such as the Web pages you visit on our Web
sites, the amount of time spent on such Web pages and whether you revisit our
Web pages.
We use Web usage information to facilitate the functioning of
our Web sites and to expand and improve our Web visitors' online experience. We
may also aggregate such Web usage information with other visitors' Web usage
information to assess trends and better design, monitor and otherwise improve
our Web sites, as well as to focus our marketing efforts.
In some cases we may combine Web usage information related to
your access to our Web sites with your PII. We use the combined data to provide
a better online experience for our customers and Web visitors, and to market
and provide advertising about goods and services that may be of particular
interest. Once combined, the resulting data is protected as PII as described in
this policy.
Cookies
Cookies are digital identifiers that a Web site sends to your
computer when you visit the Web site. Cookies can contain a variety of
information, such as a simple count of how often you visit a Web site and
information that allows the Web site to customize your visit.
We, or a third party acting on our behalf, may use
"cookies" to tailor and improve the content we deliver to our Web visitors,
to help us analyze which Web site areas, features, and products are most
popular, and to personalize our Web sites and make recommendations based on
information, including product choices, you may have previously provided. For
example, we may use a cookie to identify your ZIP code so you do not have to
re-enter such information each time you visit our Web site. We also use cookies
to store user preferences and to complete and track online transaction activity.
Our cookies do not: allow the transmission of a virus
to your computer, make it possible to track your browsing habits on the
Internet, or give anyone access to information stored on your computer. You can configure your Web browser to alert
you when a Web site is attempting to send a cookie to your computer and allow
you to accept or refuse the cookie. You can also set your browser to disable
the capacity to receive cookies or you can delete cookies previously accepted. Please
note that disabling cookies may affect your ability to use or navigate our Web
sites.
We may use advertising companies to deliver ads for Protection
One services and products on our Web sites or on third party Web sites. These
Internet ads may contain third-party cookies that allow tracking of your
responses to the advertisements. Although these third parties may receive
anonymous Web usage information about ad viewing on such Web sites, we prohibit
them from using this information for any purpose other than to assist us in
measuring the effectiveness of our ads.
We may also accept advertisements placed by third parties on Protection
Ones Web sites. You should refer to the privacy policies of these third party
advertisers for information regarding their use of cookies and data collection
practices.
Our e-mail marketing practices
We may periodically send customers news and updates via e-mail
regarding Protection One products and services. Every marketing e-mail we send
contains instructions and an opt-out link that will allow you to stop
additional marketing e-mails from us.
Without your consent, we do not provide your e-mail address to
third parties for the marketing of third-party products.
Our telemarketing practices
We comply with all applicable laws and regulations regarding
"Do Not Call" lists. These laws generally permit companies to contact
their own customers even though such customers are listed on "Do Not
Call" lists.
Residential customers may request that they be removed from
Protection Ones telemarketing lists at any time by contacting a Protection One
customer service representative. However, the nature of the services we provide
require that we be able to contact you regarding your alarm system and related
issues.
Online access by children
Protection Ones Web sites are not designed to attract
children. We do not target children for the collection of information online
and do not knowingly collect personal identifying information from anyone under
the age of 18.
Only persons over the age of 18 may order our products and
services online, or schedule service calls or other appointments with us.
Linking to other sites
Our Web sites may provide links to third party sites. We are
not responsible for the privacy, security or content of third party sites. If
you are asked to provide information on one of these Web sites, you should carefully
to review their privacy policies before providing your information.
6.
HOW
WE PROTECT YOUR INFORMATION
All employees of Protection One and its affiliated companies
are subject to the companys Employee
Handbook and its Code of Ethical Business
Conduct. These documents require all employees to follow applicable laws
and regulations governing our business at all times. In addition, our code of
ethics specifically requires compliance with legal requirements and company
policies related to the privacy and security of customer information. Employees
who fail to meet these standards may be subject to disciplinary action, up to
and including dismissal.
We employ technology and security measures designed to protect
against unauthorized access to or improper alteration, misuse, disclosure or
destruction of data, including PII. In addition, we have implemented strict
policy guidelines to safeguard the privacy of your personal identifying
information. For example:
We maintain and protect the security of our computer
systems containing PII, and we typically require user names and passwords to
access such data.
We use industry standard encryption methods to
protect transmission of your data.
We limit access to PII to those employees,
contractors, and agents who need access to such information to provide our
products and services.
We require all third parties we provide PII to
maintain its confidentiality and to use it only for the purposes allowed under
this policy.
If we determine that a security breach has
occurred and that such breach creates a risk of identity theft or service
disruption, we will make reasonable attempts to notify you.
We will continue to enhance our security capabilities as new
technology becomes available.
7.
PRIVACY
POLICY UPDATES
This privacy policy is effective February 1, 2007 and supersedes
all previously posted Protection One privacy policies.
We may update this privacy policy from time to time. If we
make a material change to this policy, we will post a prominent notice on our
Web sites. Accordingly, please periodically check our Web sites for changes.
8.
PRIVACY
CONCERNS
If you have questions or concerns regarding this policy, please
contact us via e-mail at privacy@ProtectionOne.com.