We're here to help
If I have questions about operating my security system, who should I call?
You're one call away. Just call 1-800-GET-HELP, and we'll provide whatever training you need. If necessary, we can schedule someone to come out to train you on the use of your system.
Can I arrange to have my Protection One bill automatically paid by my bank?
Yes. You can easily say good-bye to check fees and postage costs. Just call 1-800-GET-HELP, choose option #2, and we will send you the information you need to sign up for our Automatic Bill Payment Service.
What if the power to my home were to go off? Will my system continue to work?
Yes! Your Protection One security system is equipped with a battery backup, so your home security will continue to protect for several hours after a power failure. It's a good idea to check the batteries in your system regularly.
What if I move from my home? Will my security system move with me?
When you move, we've got you covered! As a current Protection One customer, you’re eligible to receive up to $150 towards the installation of a new system or the upgrade of an existing system in your new home through our SecureMove® program. You will also receive free monitoring of your new or upgraded system for your first two months. (details)
Just call 1-800-GET-HELP, choose option #4, and our representatives will take care of you right away, or
What do I do in the event of a false alarm?
The answer is simple. One of our trained monitoring representatives will call you right away to make sure that everything is okay at your home.
If my system isn't working correctly, who do I call?
Call 1-800-GET-HELP. Our representatives are on-call all day, every day. Our goal is one-call resolution, correcting your problem during that one phone call whenever possible. If the help of one of our service technicians is necessary, our representatives can promptly schedule a service call that coincides with your schedule.
Schedule a service call >
What if I want to change my contact list?
Changing the information on your call list couldn't be easier. Just call 1-800-GET-HELP, day or night, and our customer service representatives will make the changes for you right away. Please have your account number and password handy for identification purposes. Or, sign up for our convenient OnLine Access to make the changes yourself easily and over the Web.
Update your emergency call list >
When I purchased my security system, I registered to have my bills paid through your Automatic Bill Payment Service. Will I receive any bills from Protection One?
You will receive a statement for your first few billing cycles until your Automatic Bill Payment procedure has been set up at your financial institution. After that, your Bill Payment Service will debit your recurring charges as defined in your security monitoring agreement. You will receive a statement for any one-time charges on our account, such as additional equipment or service-call charges.
To get answers to questions about your bill, just call 1-800-GET-HELP or
I understand that my system should be tested regularly. How do I test my system?
You should test your system at least once a month to make sure that it is in good working order. Call 1-800-GET-HELP, and tell our customer service representative that you want to test your system. You will find us more than happy to walk you through the testing process.
What if I want to refer a friend or neighbor to Protection One?
We consider customer referrals as the highest praise our customers can give us, and thousands of our current customers have referred a friend or family member to us. That's trust! Take advantage of our referral program that provides you with two months of free monitored protection! (details) It's our way of saying thank you for the confidence you've placed in us. You can call 1-800-GET-HELP with your customer referral, and our customer service representatives will handle all the details and ensure that a referral reward makes it your way as soon as the referral customer installs his or her system.
Refer a friend to Protection One >
If you have comments or suggestions about our service, please contact us at 1-800-GET-HELP (1-800-438-4357) or contact us online.
